Privacy Policy

At RELAX , accessible from https://relaxmattresses.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by RELAX and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in RELAX . This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

RELAX follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, RELAX uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of RELAX .

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on RELAX , which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that RELAX has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

RELAX ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

RELAX does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

RELAX Mattress – Refunds and Returns

Refunds and Returns

If you’re not completely satisfied within 100 nights of sleeping on your new RELAX mattress you may return it and you are entitled to a full refund. Products must be in a donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors) Once you have purchased your RELAX you have up to 100 days to request your return. Returns for website purchases must be made directly via our website, through email on info@relaxmattresses.in Refunds will be made via the same payment method used to order the mattress We will be sending you packaging material with documents for the reverse pickup and your original mattress will be scheduled for pick up within 7 working days of receiving the ‘return’ or ‘refund’ request with the information we require. Please note, the collections can take up to 5 business days. If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand. In case of receiving a damaged product please inform our customer service team within 3 days of product delivery by calling us on +91 9954494947 or send us an email to info@relaxmattresses.in

Terms and Conditions

1. 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will be still calculated from the day your product is delivered.
2. 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
3. Cancellations are not allowed on custom size mattresses.
4. For a full refund, you may decide to return the mattress any time before the end of 100 nights.
5. Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under 100 Nights Trial.
6. Our 100 Nights Trial offer applies only to the original purchaser of genuine RELAX mattress purchased from www.relaxmattresses.in or any other website authorised by RELAX.
7. Like any relationship, one has to date before marrying! We ask you to give your RELAX mattress a fair trial for a minimum of 2 weeks. Research shows that it takes just about that much time for your body to start adjusting to any new mattress!
8. We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
9. The final decision on refund under 100 Nights Trial offer will be made by Sleep Management / RELAX. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 100 Nights Trial Offer.
10. Disputes, if any, are subject to Guwahati jurisdiction only.

Exceptions to Return/Refund under 100 Nights Trial

1. There should be no sign of dirt or damage on the mattress.
2. The 100-nights trial does not cover the exchange of your mattress due to an incorrect size ordered by you.
3. This policy is limited to one mattress or one smart base return per household per year.
4. This policy is not applicable on the Baby Mattress or accessories.

Warranty

The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase. In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress. In case of any manufacturing defect after the first, either a repair or in case if a repair is not possible, a Prorated Credit Settlement will be applicable. This means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.

The warranty covers

1. Visible indentation or sagging of the mattress greater than 2.54cm (1 inch) and not resulting from improper use, an improper bed, bed base or foundation.
2. Please note a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the centre of the mattress.
3. A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.
4. Any physical defects in the material or workmanship, subject to limitations described in this warranty

The warranty does not cover

1. Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and laying on; any other use of this mattress shall be considered the misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to normal wear and tear. Any improper use of the mattress.
2. Minor imperfections such as slight cosmetic flaws.
3. Stains, tears burns and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than 2.54cm (1-inch) deep.
4. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
5. Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized RELAX distributor.
6. Physical damage to a mattress caused by the customer.
7. Allergies or sensitivities to fabrics or materials.
8. Damage caused by animals, rodents or children.
9. Naturally occurring aromas from foam, cotton or other materials.
10. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.

Care

1. Cleaning – Use a soft, damp and clean cloth using small circular motions to clean. You may use light fabric cleaning products. Please DO NOT machine wash or machine dry the mattress cover.
2. Placing a new mattress on an old foundation: may not provide sufficient support. It may appear that the mattress is sagging when it is actually the foundation that supports the entire mattress that is faulty.
3. Bending the mattress or its corners in any circumstance is not recommended and might damage the Foam.
4. Always protect the mattress from water and other liquids

Applicable Law

All sales and interactions with KBH INFRA SERVICES Private Limited shall be governed by and interpreted and construed in accordance with the laws of India. In case of any disputes with KBH Infra services PVT LTD/RELAX, the same shall be subject to courts/authorities/forums in Guwahati only.

Have questions? Reach out to us

Mon to Fri: 10am – 7pm | Sat: 10am – 5pm

Call: +91 9954494947

Email: info@relaxmattresses.in